Exchange and refund of air tickets

Before payment

An unpaid booking can be cancelled free of charge — in your account or by writing to us. If the booking is not paid by the deadline shown in the order, it is cancelled automatically.

Voluntary exchange and refund

The conditions depend on the airline fare: whether exchange or refund is allowed and what penalty is withheld. These conditions are shown with each fare in the search before booking and in the order email.

If the fare is non-refundable, only the taxes and fees that the airline allows to be refunded can be returned.

If the passenger does not show up for the flight and does not cancel the ticket before departure, a refund may be impossible — this is decided by the airline.

Involuntary refund

If the airline cancelled or significantly rescheduled the flight, and in other cases provided by the airline's rules (for example, a passenger's illness confirmed by documents), a refund or exchange is usually made without a penalty.

How to apply

Write to tripzyuz@mail.ru or on WhatsApp at +998 99 804 02 96, giving the order number and what you need. It is best to do it as early as possible, before departure.

We will ask the airline for the exact refund amount or exchange cost and tell you before carrying out the operation.

When you get your money back

The money is returned the same way the order was paid — to the same card. We transfer the amount within 10 working days after the airline confirms the refund. The time it takes to reach your card depends on your bank.

If the order could not be ticketed because of us, or because of the airline before ticketing, the payment is refunded in full.